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Whether near the beginning or end of a career, Klaus (BRAG! The Art of Tooting Your Own Horn Without Blowing It) sees future professional growth dependent upon identifying and correcting self-sabotaging interpersonal behavior. Klaus illustrates each behavior's professional importance with stories from he***ork as a career coach. These soft skills run the gamut from handling critics (including one's own internal critic) to bragging. Her practical advice is delivered in the conversational style of a one-on-one session with a personal coach. The learn-by-example counsel may be helpful for those entering such situati*** as annual performance reviews-whether giving or receiving them-and public speaking. The volume is recommended for those who are in need of a more personable approach to rising up professionally. (Feb.) Copyright © Reed Business Information, a division of Reed Elsevier Inc. All rights reserved.

Introduction THE HARD TRUTH ABOUT SOFT SKILLS

　One CONTROL YOURSELF

　　Knowing yourself is as important as knowing how to do the job.

　　There's no such thing as work-life balance,only trade-offs.

　　Years of loyalty can work against you.

　　Listen to your gut--it's full of data.

　　No risks, no rewards.

　　Get out of your own way.

　　Learn the honest truth about integrity.

　　You have to be good to be lucky.

　Two GETTING THE JOB DONE

　　Your boss wants you to figure it out.

　　Learn when to stick and when to shift or the details will hang you.

　　When you can't deliver, don't say yes.., but be careful how you say no.

　　Your procrastination is trying to tell you something.

　　Whining is for kids.., and even then, no one wants to hear it.

　　Manage your meetings...or else.

　　Common sense is far too uncommon.

　Three WHEN YOU OPEN YOUR MOUTH..,AND THEN SOME

　　Listening is part art, part science, and all important.

　　Adjust your communication accordingly.

　　Say the magic words: please, thankyou, and Iin sorry.

　　Keep your mouth shut.

　　Get smart about asking dumb questi***.

　　Learn how to present without needing beta-blockers.

　Four HANDLING YOUR CRITICS

　　Books are judged by their covers and the same is true for you.

　　Don't be the last one to find out how you're doing.

　　Never tolerate a bully boss--even if you have to quit.

　　……

　Five WHAT,ME POLITICAL?

　Six BRANDING AND BRAGGING

　Seven HOT BUTTONS:gENDER,GENERATION,AND CULTURE

　Eight LEADING THE TROOPS

　Afterword DON'T SKIP YOUR SOFT SKILLS

ACKNOWLED***ENTS

INDEX

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作者简介：

　　PEGGY KL***S,trains professionals worldwide at leading companies that include Credit Suisse, Disney, UNICEF, and Kaiser Permanente.Author of BRAG!The Art of Tooting Your Own Horn Without Blow-ing It, she is regularly featured in a wide range of media including the Today Show, 20/20, BusinessWeek, the Wall Street Journal, the New York Times, and O Magazine. Klaus has lectured at Harvard; the University of California, Berkeley; and Wharton. She'lives in Berkeley, California.

书籍介绍

What’s the hard truth? Soft skills get little respect but will make or break your career. Master your soft skills and really get ahead at work!

Fortune 500 coach Peggy Klaus encounters individuals every day who excel at their jobs but aren’t getting where they want to go. It’s rarely a shortfall in technical expertise that limits their careers, but rather a shortcoming in their social, communication, and self-management behaviors. In The Hard Truth About Soft Skills Klaus delivers practical tools and techniques for mastering soft skills across the career spectrum. She shows how to:

manage you***orkload

handle the critics

develop and promote your personal brand

navigate office politics

lead the troops

and much more!

Klaus reveals why soft skills are often ignored, while bringing their importance to life in her trademark style—straightforward, humorous, and motivating. Perfect for readers at all professional stages—from those who are just starting out to seasoned executives—this book is essential reading for anyone who wants to take his or her career to the next level.