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The Balanced Scorecard method is an ***ysis technique designed to translate an ***anization's mission and vision statement and overall business strategies into specific, quantifiable goals, and to monitor the ***anization's performance in achieving these goals. Much less technology driven then other ***ysis approaches, it ***yzes an ***anization's overall performance in four regards: financial ***ysis, customer service, productivity and internal ***ysis, and employee growth and satisfaction. Balanced Scorecard Strategy For Dummies breaks down the basics of Balanced Scorecard in *** language with practical, Dummies-style guidance on getting it done. This book covers all the basics of Balanced Scorecard for busy executives and managers-and does it without the high price tag of most professional level Balanced Scorecard guides.

Introduction.

Part I: The ABC’s of Balanced Scorecard.

　Chapter 1: Goals, Scores, and the Balanced Scorecard.

　Chapter 2: Building and Balancing Scorecard Strategies.

　Chapter 3: Planning For the Balanced Scorecard.

　Chapter 4: Putting Your Balanced Scorecard into Action.

Part II: The Customer — The Critical Leg.

　Chapter 5: Understanding Your Role with Customers.

　Chapter 6: Creating a Customer Scorecard.

　Chapter 7: Building the Customer Leg Dashboard.

Part III: Financial Measurement — The Foundation Leg.

　Chapter 8: Understanding Your Role in Financial Measurement.

　Chapter 9: Building the Financial Leg Scorecard.

　Chapter 10: Building the Financial Leg Dashboard.

Part IV: Internal Business Processes — The Value-Creation Leg.

　Chapter 11: Understanding Your Role in Internal Business Processes.

　Chapter 12: Building the Internal Business Process Scorecard.

　Chapter 13: Building Dashboards for Internal Business Processes.

Part V: Knowledge, Education, and Growth — The Learning Leg.

　Chapter 14: Understanding Your Role in Learning and Growth.

　Chapter 15: Creating the Knowledge, Education, and Growth Scorecard.

　Chapter 16: Creating The Knowledge, Education, and Growth Dashboard.

Part VI: The Part of Tens.

　Chapter 17: Ten Tips for Balanced Scorecard Success.

　Chapter 18: Ten Biggest Scorecard Mistakes to Avoid.

　Chapter 19: Ten Tips for Overcoming Barriers.

Index.

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A practical, easy-to-understand guide to Balanced Scorecard for busy business leaders The Balanced Scorecard method is an ***ysis technique designed to translate an ***anization's mission and vision statement and overall business strategies into specific, quantifiable goals, and to monitor the ***anization's performance in achieving these goals. Much less technology driven then other ***ysis approaches, it ***yzes an ***anization's overall performance in four regards: financial ***ysis, customer service, productivity and internal ***ysis, and employee growth and satisfaction. Balanced Scorecard Strategy For Dummies breaks down the basics of Balanced Scorecard in *** language with practical, Dummies-style guidance on getting it done. This book covers all the basics of Balanced Scorecard for busy executives and managers-and does it without the high price tag of most professional level Balanced Scorecard guides.